When trying to collect on a receivable, you first need to gathered as much information about your debtor before you can formulate a plan to collect on the debtor. Figure out what type of business they are – corporate entity or solo proprietorship. Do they have various locations or just one location. How do they normally pay you – checks, credit cards, money orders and etc.
Is the business relationship personally guaranteed. Call their telephone number to see if they are still in business. As the sale staff about the debtor’s business. See if you can find out if there is a dispute or just a failure to pay your bills.
Knowing your debtor will help you plan your attack. If the matter is a billing dispute then that is right up your alley. If it involves something more than gathering the information will be useful if you need to outsource the matter to a law firm to collection on.